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Frequently Asked Questions
Game customization
You can contact us to suggest changes or incorporate concepts specific to your needs into our activities.
Minor modifications are provided at no charge.
For more complex requests requiring additional work, a rate of $65/hour applies.
The content on our risers can be customized to meet your needs at no additional cost.
Used materials
At Corridor Actif, we use professional-grade materials specially selected for each type of surface to ensure the safety, durability, and visual quality of our installations.
Floor Graphics
Our floor graphics are printed on high-performance vinyl designed for high-traffic areas. They are coated with a protective, textured laminate that is slip-resistant and scratch-resistant, providing excellent traction and enhanced durability in school and institutional settings.
Wall Displays
Wall graphics are produced with a high-quality matte laminate that reduces light glare. This finish improves the readability of educational content and ensures clear visual rendering under various lighting conditions.
Stair risers
Stair risers are protected by a robust laminate specifically designed to withstand kicking, daily wear and tear, and frequent cleaning. This finish also facilitates maintenance while preserving the appearance of the graphics over the long term.
All the games and signs available on our website are manufactured and printed locally. No finished products are imported. This allows us to ensure rigorous quality control as well as fast and reliable production times.
Installing games
You can apply your self-adhesive vinyl courses on a wide variety of supports, provided that these offer a clean, dry, smooth, non-porous surface and free of traces of oil, grease, wax, silicone or other agents. pollutants. To avoid unpleasant surprises, assume that all media are dirty and need to be cleaned.
A smooth, even surface promotes better adhesion of the self-adhesive product. Floors made of vinyl tile, terrazzo, and linoleum are excellent surfaces for installing the games.
Surfaces must be free of dust, oil, grease, wax, silicone, or any other contaminants that could interfere with the vinyl’s adhesion.
We recommend always cleaning surfaces before installation to ensure optimal adhesion and avoid any unpleasant surprises.
No additional purchases are necessary. When you purchase floor and wall games, we provide an installation kit at no extra cost.
The kit includes:
- An installation guide;
- A scraper;
- Rags;
- A bottle of 99% alcohol for cleaning surfaces before installation.
Purchase process and shipping
You can complete your purchase directly online through our website.
We accept payment by check or credit card. If you pay by check, we will ship your order before receiving your check. This ensures that delivery times are not unnecessarily delayed.
You can also place your order by contacting us at 1-800-834-9918 or by email at info@corridoractif.com.
An invoice will be sent to you by email.
If applicable, please simply provide us with your PO number when placing your order.
Since each game is produced and printed on demand, please allow 5 to 10 business days for your order to arrive.
If you’re on a tight schedule, please don’t hesitate to contact us. We’ll do our best to expedite your order and find a solution that meets your needs.
Delivery is free with a minimum purchase of $100. You will therefore have no surprises when invoicing. Shipping costs for orders under $100 are $15 in Quebec.
We offer international sales and shipping for our products, so you can enjoy them no matter where you are.
Please note, however, that at this time, only stair treads and risers are available for international orders. Only stair treads and risers are currently available in our product range. For all riser projects, please contact us directly by email or phone.
We would like to inform you of the benefits of paying by credit card. When you use your credit card, the transaction is generally processed by your card issuer at the exchange rate in effect at the time of the transaction. This ensures that the amount debited is in your local currency, subject to your financial institution’s terms. Therefore, the amount charged to your card corresponds to the actual cost of your order.
We recommend using a credit card for international customers to facilitate the transaction and currency conversion.
Certain terms and conditions may apply depending on your region. Please feel free to contact us for information specific to your situation.
Our office is located at the following address:
58 Lachapelle Street West
Suite #217
Saint-Rémi, Quebec
Canada, J0L 2L0
Location
Our office address is :
58 Lachapelle Ouest
office 217, St-Rémi, (Qc)
Canada, J0L 2L0
Maintenance and durability
Corridor Actif floor games are designed to withstand heavy use in schools and other institutions. To ensure their durability and maintain their appearance, it is important to follow these care instructions.
Regular Cleaning
Motor activity tracks and floor play areas can be cleaned using non-corrosive household cleaners and mild detergents.
- Use lukewarm water no hotter than 35 °C.
- Use a mop, a damp cloth, or a floor scrubber with a medium-stiffness brush.
- Light scrubbing is permitted as part of normal floor maintenance.
Wax Application
Regular floor maintenance may include applying commercial wax that is compatible with institutional vinyl surfaces.
- Janitors may scrub the floor with a medium-bristle brush before applying a new coat of wax.
- Always follow the manufacturer’s recommendations for the cleaning products used.
Important Restrictions
To avoid damaging the floor graphics:
- Floor stripping is not recommended, as this procedure may affect the print quality, adhesion, or durability of the graphics.
- Solvents, corrosive detergents, and abrasive products must not be used.
- Do not clean the floor games within 48 hours of installation to allow for optimal adhesion.
Warning
Improper use of chemicals or cleaning equipment can lead to premature wear or peeling of the floor games. Corridor Actif cannot be held liable for damage caused by maintenance that does not comply with the above recommendations.
The material we use to manufacture our floor games is coated with a non-slip and scratch-resistant laminate.
Although the games can be set up on an unwaxed surface, we recommend applying at least four coats of wax to protect them whenever possible.
Removal simply involves stripping away the layers of protective wax and applying the same stripper to the film. Use a spatula and gently lift the edge of the piece. This will allow the floor stripping solution to loosen the adhesive from the original wax layers that were on the floor when the flooring was installed. It is also possible to heat the vinyl with a hair dryer in order to soften the adhesive. Starting from one corner of the form, lift the heated parts so as not to tear the vinyl.
Always work in small sections, gently peeling back the vinyl to minimize the risk of leaving adhesive residue on the floor. Continue heating and gently removing the vinyl until it is completely removed, always being mindful of the heat emitted, the angle at which the vinyl is stretched and the speed of removal. If any glue remains on the surface, use a cloth dampened with acetone and gently rub the surface until the marks disappear.
Join us
There are several ways to reach us:
By phone:
Toll-free: 1-800-834-9918
By email:
info@corridoractif.com
We are open Monday through Friday, from 8:00 a.m. to 4:30 p.m. (Eastern Time).
No, we are closed on holidays.
Product Guarantee
At CorridorActif.com, we take pride in the quality and durability of our products. Our floor decals and floor sets are guaranteed against any manufacturing defects, including abnormal discoloration, delamination, and material defects that affect the product’s integrity, for a period of 3 years from the date of delivery or installation.
This warranty covers only normal use of the product in a suitable indoor environment and in accordance with the provided installation and maintenance recommendations.
The warranty does not cover:
- normal wear and tear;
- damage caused by improper installation;
- inadequate maintenance or the use of non-recommended cleaning products;
- damage caused by water, excessive moisture, or inappropriate environmental conditions;
- scratches, cuts, impacts, or damage caused by misuse, moving furniture, or abuse;
- any modifications or repairs performed by a third party.
All claims must be accompanied by proof of purchase and photos demonstrating the observed defect. After review, we reserve the right to repair, replace, or issue a credit for the product deemed defective.